Careers

About the Role

As the Manager, Member Services, you will be the go-to resource for Television Academy members seeking Academy-related questions and information. As an important member of the Awards and Membership Department, you will provide best-in-class service on membership queries, including but not limited to joining, activities and events, programs, policies, and procedures, and aim to resolve member outreach using a First Contact Resolution approach. 

This role is ideal for a people-oriented professional who can provide timely, expert guidance to members by phone, email, or in person. You will quickly learn and apply protocols to deliver accurate, consistent information, and use strong creative thinking and problem-solving skills to support research assignments while managing multiple projects simultaneously. 

What You'll Do

Member Communications & Service 

• Manage high-volume member communications across email and phone, delivering timely, knowledgeable, and effective support that embraces the department’s service ethos of First Contact Resolution. 

• Support the rollout of a new Zendesk service platform, with primary responsibility for the daily management of ticketing assignments, replies, and service workflows. 

• Provide ongoing feedback and insights on service processes, trends, and opportunities for improvement. 

• For Televerse, the Academy’s annual television festival, knowledgeably answer questions about festival programming, pricing, and general FAQs, and respond to outreach from both members and non-members. 

• Integrate diversity and inclusion best practices across all Member Services initiatives and communications and collaborate with colleagues across the organization to ensure they are incorporated in all Academy programs. 

Events & Emmy Voting Support 

• Manage member attendance for in-person All-Academy and FYC events. 

• Partner with the Event Production team to receive late promotions, RSVP results, and member turn-aways; input relevant data for each event; excuse late cancellations; and manage absences. 

• Create periodic and season-end reports on the annual cycle of FYC events. 

• Initiate preparation for, and serve a leading role in, the daily management of the Voter Resource Center during both the nomination and final rounds of Emmy voting. 

• Quickly build expertise on the rules of the competition and members’ voting eligibility to respond to member queries. 

• Compile daily and comprehensive Voter Resource Center data for year-over-year comparison and provide input and recommendations for process improvements. 

Member Records & Administration 

• Maintain accurate member records, manage member bounce-back emails, and conduct outreach to update records. 

• On behalf of members applying for or extending a green card or visa, draft letters to U.S. Citizenship and Immigration Services confirming membership and detailing the criteria necessary to join the Academy and their specific peer group. 

• Conduct research, track data, and prepare top-line reporting. 

• Assist with departmental needs, special projects, and new initiatives as needed. 
  

What We're Looking For

• Strong Communicator: Excellent written and verbal skills to provide timely, expert guidance to members by phone, email, or in person. 

• Detail-Oriented & Organized: Strong organizational, time management, and problem-solving skills, with the ability to manage multiple projects simultaneously. 

• Team Player & Independent Thinker: You work well independently and as part of a team, collaborating with colleagues across the Awards and Membership Department and the organization. 

• People-Oriented: You bring compassion, patience, and a sense of humor to every member interaction and are committed to delivering best-in-class service. 

• Quick Learner: You can quickly learn and apply protocols to deliver accurate, consistent information to members. 

• Tech-Savvy: Adept using Microsoft Office products (Word, Excel, Outlook, PowerPoint, SharePoint Online), Google Docs, and/or other web-based applications to create sustainable protocols and efficiencies for department files and documents. Knowledge of streaming systems (Apple TV, Roku, Amazon Fire TV Stick, Chromecast, etc.) is a plus. 
  

What You Bring

• BA/BS degree preferred 

• 3+ years of experience in member or customer service 

• Television industry experience is a plus 
  

This is an exciting opportunity for someone who is passionate about television, customer service, and engagement. You will thrive in a dynamic environment where organization, attention to detail, and collaboration are key. 

Compensation

The expected salary range for this position is $71,000 - $75,000 annually. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education depending on experience. Our comprehensive benefits package includes a flexible hybrid work environment, health, dental, vision, life and disability insurance; pension plan, optional retirement plan; flexible spending accounts; generous time off policies; professional development resources, and much more. 

Ready to join us? Submit your resume and brief cover letter to: careers@televisionacademy.com  

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.   

Summary of Position

The Television Academy is seeking a freelance Graphic Designer to support our creative team. In this role, you will help bring our brand to life through visually compelling designs across digital and print platforms. You'll collaborate closely with internal stakeholders to produce high-quality graphics that align with our brand standards and engage our audience.

What You'll Do:

• Quickly gain an understanding of the Television Academy brand and create designs that adhere to established brand standards

• Utilize Adobe Creative Suite and other design tools to produce high-quality designs.

• Design visually appealing graphics for social media, websites, and promotional materials.

• Develop digital and print marketing.

• Create logos, presentation decks, and other visual elements that align with our brand identity.

• Manage multiple projects simultaneously while meeting tight deadlines.

What You Bring:

• 5+ year of proven experience as a Graphic Designer or similar role with a strong portfolio

• Superior proficiency in Adobe Photoshop, Illustrator, and InDesign

• Polished communication skills and ability to collaborate effectively with team members and stake holders

• Excellent attention to detail, design aesthetics, and organization

• Familiarity with creating and posting on social media (Instagram, Tiktok, etc.)

• Working knowledge developing designs for both RGB and CMYK color space, understanding and troubleshooting gamut issues

• Extremely organized, detail-oriented and thrives in a fast-paced environment 

• Entertainment industry experience preferred 

• Familiarity with current television shows and talent 

What's Special About You:

• Minimum Experience developing motion graphics and video editing very helpful (After Effects, Premiere, Cinema 4D, Maya, etc.)

• Illustration abilities

• Entertaiment industry experience

• Non-Profit industry experience

Compensation 

The is a freelance contractor engagement for which pay will be negotiated based on the project.

For consideration, please send your resume and portfolio to careers@televisionacademy.com.